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CashPilot® Incident & Complaint Portal

Customer employees can initiate a ticket for customer complaints (e.g., incorrect payout amounts) – CashPilot® streamlines the process of clarification, resolution, and communication

The challenge

Occasionally, technical issues with cash devices can lead to incorrect cash dispenses, initiating a protracted process involving extensive correspondence and coordination until resolution.

The solution

CashPilot® customer complaint portal for cash devices empowers banks, retailers and branches to generate structured and standardized complaint tickets. Customer grievances can be addressed within CashPilot® automated cash and account reconciliation framework. Upon resolution, the bank receives a comprehensive report on the case. The status of customer complaints is trackable, with an overview of open cases readily accessible at any time.

 

Your benefits

  • Fast and uncomplicated processing of customer complaints
  • Time saving due to standardised processes
  • Increased efficiency through integration with automatic cash and account reconciliation
  • Overview of all complaint cases

Who can benefit?

  • Banks
  • Retail Stores/Shops/Outlets

For further inquiries regarding CashPilot® Incident & Complaint Portal, please don’t hesitate to contact us!

Device Monitoring & FLM/SLM Management

Device Monitoring & FLM/SLM Management

Monitor critical details regarding your cash devices, including their status, components, inventory, cash availability, and events, while also handling FLM and SLM tickets

More
Forecasting and Optimization

Forecasting and Optimization

Advanced algorithms, artificial intelligence, and cost optimization models generate cost-efficient, self-assessed order recommendations for each cashpoint

More
CC/Vault Cash Supply & Demand Forecasting

CC/Vault Cash Supply & Demand Forecasting

CashPilot® predicts cash requirements and returns to and from cash centers, offering insights into incoming and outgoing cash deliveries, as well as identifying surpluses and deficits

More
Branch/Store Forecasting & Online Portal

Branch/Store Forecasting & Online Portal

Predict the cash needs for your bank branches and retail outlets, generate automated cash orders, and tailor them according to your requirements

More
Workflow Management Cash Center

Workflow Management Cash Center

Comprehensive process reflection, coverage, and management of end-to-end workflows for Multi-Bank Cash Processing Center Operations

More
Valuable & Asset Management

Valuable & Asset Management

Organize your customers valuables based on customer, currency, denomination, and fitness levels, in addition to managing the assets within the Cash Center facility

More
Cash & Account Reconciliation

Cash & Account Reconciliation

Automated cash and account reconciliation substantially cut costs, ensure precise accounting and reporting, and enhance fraud detection capabilities

More
Incident & Complaint Portal

Incident & Complaint Portal

Customer employees can initiate a ticket for customer complaints (e.g., incorrect payout amounts) - CashPilot® streamlines the process of clarification, resolution, and communication

More
Paperless Replenishment

Paperless Replenishment

Mobile management of ATM services and technician calls. All data, such as cash stocks, cash returned, services/repairs are recorded directly at the ATM and transmitted to the cash centre. ATM services become paperless

More
Track & Trace

Track & Trace

Keep track of safe bags and valuable items from collection at the bank branch or retail point of sale to their delivery and processing at the Cash Center, and vice versa

More
Deposit Management

Deposit Management

Retailers utilize smart safes and retail deposit or recycling systems to streamline daily cash handling, enhancing convenience, safety, and transparency

More
Lock One-Time Code Automation

Lock One-Time Code Automation

This application enables the opening and closing of one-time code locks without the need to contact the helpdesk, ensuring an efficient, secure, and traceable process for drivers, bank employees, and technicians

More
Cash-In-Transit

Cash-In-Transit

A seamless solution for tracking and tracing each stage throughout the Cash-In-Transit transportation process

More
Reporting

Reporting

Comprehensive and visual reporting of all pertinent cash-related data (including supporting documentation for billing) within your adaptable CashPilot® software suite

More
Analytics

Analytics

Visualize the performance of your operation's SLAs (Service Level Agreements) and KPIs (Key Performance Indicators)

More
MIS – Management Information System

MIS – Management Information System

Aside from handling your reporting and analytics, efficiently manage and visualize data from third-party sources, providing a comprehensive overview of your operation within a single tool.

More

Device Monitoring & FLM/SLM Management

Monitor critical details regarding your cash devices, including their status, components, inventory, cash availability, and events, while also handling FLM and SLM tickets

More

Forecasting and Optimization

Advanced algorithms, artificial intelligence, and cost optimization models generate cost-efficient, self-assessed order recommendations for each cashpoint

More

CC/Vault Cash Supply & Demand Forecasting

CashPilot® predicts cash requirements and returns to and from cash centers, offering insights into incoming and outgoing cash deliveries, as well as identifying surpluses and deficits

More

Branch/Store Forecasting & Online Portal

Predict the cash needs for your bank branches and retail outlets, generate automated cash orders, and tailor them according to your requirements

More

Workflow Management Cash Center

Comprehensive process reflection, coverage, and management of end-to-end workflows for Multi-Bank Cash Processing Center Operations

More

Valuable & Asset Management

Organize your customers valuables based on customer, currency, denomination, and fitness levels, in addition to managing the assets within the Cash Center facility

More

Cash & Account Reconciliation

Automated cash and account reconciliation substantially cut costs, ensure precise accounting and reporting, and enhance fraud detection capabilities

More

Incident & Complaint Portal

Customer employees can initiate a ticket for customer complaints (e.g., incorrect payout amounts) - CashPilot® streamlines the process of clarification, resolution, and communication

More

Paperless Replenishment

Mobile management of ATM services and technician calls. All data, such as cash stocks, cash returned, services/repairs are recorded directly at the ATM and transmitted to the cash centre. ATM services become paperless

More

Track & Trace

Keep track of safe bags and valuable items from collection at the bank branch or retail point of sale to their delivery and processing at the Cash Center, and vice versa

More

Deposit Management

Retailers utilize smart safes and retail deposit or recycling systems to streamline daily cash handling, enhancing convenience, safety, and transparency

More

Lock One-Time Code Automation

This application enables the opening and closing of one-time code locks without the need to contact the helpdesk, ensuring an efficient, secure, and traceable process for drivers, bank employees, and technicians

More

Cash-In-Transit

A seamless solution for tracking and tracing each stage throughout the Cash-In-Transit transportation process

More

Reporting

Comprehensive and visual reporting of all pertinent cash-related data (including supporting documentation for billing) within your adaptable CashPilot® software suite

More

Analytics

Visualize the performance of your operation's SLAs (Service Level Agreements) and KPIs (Key Performance Indicators)

More

MIS – Management Information System

Aside from handling your reporting and analytics, efficiently manage and visualize data from third-party sources, providing a comprehensive overview of your operation within a single tool.

More
Contact us now Call us now